Improving Vendor Performance
As we discussed in our previous post on the inefficient technology marketplace, the typical IT shop spends 60% or more of its budget on external vendors – buying hardware, software, and services....
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The Key Growth Constraints on Your Business
We have seen the accelerating impact of technology on a wide variety of industries in the past decade. We have witnessed the impact of internet shopping on retail industries, and seen the impact of...
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The Infrastructure Engineering Lifecycle – How to Build and Sustain a Top...
There are over 5,000 books on applications development methods on Amazon. There are dozens of industry and government standards that map out the methodologies for application development. And for IT...
View ArticleInfrastructure Engineering – Leveraging a Technology Plan
Our recent post discussed using the Infrastructure Engineering Lifecycle (IELC) to enable organizations to build a modern, efficient and robust technology infrastructure. One of the key expressions...
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The Elusive High Availability in the Digital Age
Well, the summer is over, even if we have had great weather into September. My apologies for the delay in a new post, and I know I have several topic requests to fulfill Given our own journey at Danske...
View ArticleThe Service Desk in the Age of Digitalization and AI
When I published the original Service Desk posts, it was more than a few years ago and since then we have seen great progress in digitalization. Importantly, technologies including advanced analytics...
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Consumer Tech and the Small Business Boost or Digitalization and the Large...
Occasionally, a few events cluster in daily life that make you sit back and realize: “Wow, things have really changed.” This spring, as a typical homeowner, I had the local heating and AC service...
View ArticleBuilding a Technology Team in an Era of Talent Scarcity
The technology labor force in the US has been in full employment (4% or less) for 22 of the past 30 years, and has been below 2% unemployment the last 3 years. With US GDP growth now above 3%, the...
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